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AI coaching module
Gyftr M2: Mock Call Scenario
The customer wants to purchase a gift voucher of a specific denomination that is currently unavailable and needs a clear explanation plus a workable alternative. The executive must explain the limitation and guide them to a suitable resolution.
Coaching focus
Issue with specific voucher denomination not being available
Gyftr contact centre executives (order and catalogue support)
Session setup
This module is configured for realistic conversational practice.
Learners should focus on empathy, clarity, and confident handling of customer questions.
Complete the conversation and review outcomes to identify strengths and next coaching actions.
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